The PBX may sound confusing at first, but if you break it up into a set of simple steps, you can begin to understand how the system works.
A caller dials your Nationwide Toll-Free number. They are immediately greeted by the Auto Attendant that plays a pre-recorded greeting. This greeting can either be a generic message that Callture has pre-recorded, or a personalized greeting that you can record. Callers are then instructed to dial a specific extension (Example - Press 251 for Sales). The caller dials the extension number and is immediately routed to a number that you have associated with this extension. You can then either accept the call, or have it go into your voicemail.
The caller will never hear a busy signal, and each call is logged for you to view in your online account manager.
How to use a PBX
Since our PBX is managed entirely online, you have full control over your system at all times. All you have to do is fill in the parameters (which tell the PBX where to forward each call) and you are done. It is an easy-to-understand process that is much better than the alternative (hardware), and comes with a variety of useful variety of useful features.
How to manage your PBX
Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.
Once these steps are completed, you can sit back and relax. Since there is no hardware to install and configure, you never have to deal with confusion, down-time, or pay a hefty bill for a technician to repair your PBX. It is simple to use, and easy to understand.
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Pre-recordings Ready to Us Right Away
Listen to pre-recording 1, pre-recording 2, pre-recording 3. These three professional recordings can be used right away before you record your own. You may stay with one of them or change at any time.
Example 1 -- in a travel agency.
When customers call your toll-free number, it says:
'... Press 1 to listen to weekly special airfares, 2 to listen to our holiday vacation promotion, 3 to purchase your ticket, 4 to purchase a vacation package, 5 for customer service, or press 0 to reach an operator ..'
The caller selects a option by entering the appropriate number on their telephone. Options 1 and 2 are linked to message playbacks, option 3 is linked to your ticket sales department, option 4 to your vacation sales department, option 5 to customer service, and 0 to an operator.
Your office locations can be anywhere in the world. For example, your ticket sales can be in California, your vacation sales in Florida, customer service in Vancouver, and your operator in Chicago.
Example 2 -- in a corporate trophies manufacturing company.
When customers call your toll-free number, it says
'... Press 1 to listen to prices, 2 to order products, 3 to check shipping status, 4 for customer service, and 5 for the company operator ...'
The caller selects an option by pressing a key on their telephone. Option 1 is a recorded message for current promotions and prices, 2 is linked to sales, 3 for shipping status through an automatic system, 4 to post-sale customer service, and 5 to an operator.
Your company can be in China and you don't have to pay for a U.S. office,
Your company can be in China and you do not have enough funds to set up a U.S. office. so when US callers choose sales or customer service, the call can be routed to your sales office in Shanghai.
We strongly encourage you to submit your questions via the following online form. At the email address you provide, you'll get clear answers cross-referenced to information on our web page. You'll be also guided to place your order online or perform other functions as needed. So drop us a line now and we'll answer very soon.