The PBX may seem confusing in the beginning, but if you break it up right into a collection of simple steps, you can begin to recognize just how the system functions.
A caller dials your Nationwide Toll-Free number. They are instantly welcomed by the Automobile Assistant that plays a pre-recorded greeting. This welcoming can either be a generic message that Callture has pre-recorded, or a tailored greeting that you can tape. Callers are then instructed to call a certain extension (Instance - Press 123 for sales, and press 456 for customer service). The caller dials the extension number and also is instantly directed to a number that you have actually associated with this expansion. You can, after that, either accept the call, or have it go into your voicemail.
The caller will never ever listen to an active signal, and each telephone call is logged for you to see in your online account manager.
How to use a Virtual PBX
Considering that our PBX is handled entirely online, you have full control over your system at all times. You only need to enter the parameters (which tell the PBX where to onward each telephone call), as well as you are done. It is an easy-to-understand process that is much better than the alternative (equipment) as well as comes with a range of valuable attributes.
How to manage your PBX
Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.
Once these actions are finished, you can sit back and relax. Since there is no hardware to install and also configure, you never need to take care of complication, down-time, or pay a significant expense for a technician to repair your PBX. It is easy to understand. No complication.
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Pre-recordings Ready to Us Right Away
Listen to pre-recording 1, pre-recording 2, pre-recording 3. These three professional recordings can be used right away before you record your own. You may stay with one of them or change at any time.
Example 1 -- in a travel agency.
When customers call your toll-free number, it says:
'... Press 1 to listen to weekly special airfares, 2 to listen to our holiday vacation promotion, 3 to purchase your ticket, 4 to purchase a vacation package, 5 for customer service, or press 0 to reach an operator ..'
The caller selects a option by entering the appropriate number on their telephone. Options 1 and 2 are linked to message playbacks, option 3 is linked to your ticket sales department, option 4 to your vacation sales department, option 5 to customer service, and 0 to an operator.
Your office locations can be anywhere in the world. For example, your ticket sales can be in California, your vacation sales in Florida, customer service in Vancouver, and your operator in Chicago.
Example 2 -- in a corporate trophies manufacturing company.
When customers call your toll-free number, it says
'... Press 1 to listen to prices, 2 to order products, 3 to check shipping status, 4 for customer service, and 5 for the company operator ...'
The caller selects an option by pressing a key on their telephone. Option 1 is a recorded message for current promotions and prices, 2 is linked to sales, 3 for shipping status through an automatic system, 4 to post-sale customer service, and 5 to an operator.
Your company can be in China and you don't have to pay for a U.S. office,
Your company can be in China and you do not have enough funds to set up a U.S. office. so when US callers choose sales or customer service, the call can be routed to your sales office in Shanghai.
We strongly encourage you to submit your questions via the online form. At the email address you provide, you'll get clear answers cross-referenced to information on our web page. You'll also be guided to place your order online or perform other functions as needed. So, drop us a line now, and we'll answer very soon. You are also more than welcome to use WhatsApp to chat with us instantly.